Program Manager (Social Services/Education)
- Position Title: Program Manager (Social Services/Education)
- Program/Dept.: Youth and Family Services
- Supervisor: Director of Youth and Family Services
- Supervises: Site Coordinators (4FTE)
- FLSA Status: Exempt
- Compensation: $55,000 – $60,000 annually, DOE
- Physical Strength: Light
- Updated Date: 1/30/2020
Hacienda CDC is a Latino Community Development Corporation that strengthens families by providing affordable housing, homeownership support, economic advancement and educational opportunity.
Hacienda Innovation Labs will bring Workforce Development, Digital Literacy and STEM Education programming to four new locations in the City of Portland which will serve middle and high school youth as well as adults. The Program Manager (Social Services/Education) will play a critical role in developing the sites, implementing programs and overseeing partnerships that add value to the programming as well as working with funders to meet grant guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Direct site development of four Innovation Labs in the City of Portland. Work with Hacienda leadership, funders and community partners to determine location, build-out, design, and equipment needs.
- Ensure sites open on time and on budget. During site development, manage a timeline and checklist of expectations, to be reviewed and updated on a weekly basis, to ensure project stays on track.
- Lead day-to-day operations of the Innovation Labs team and coordinate project planning and implementation to ensure each site serves a minimum of 750 people annually.
- Develop, maintain and update program procedures based on current best practices or in response to specific funder needs and requirements
- Lead, manage and promote relationships with key stakeholders and funders, ensuring strong and sustainable partnerships. Manage contracts or partnership agreements with program partners, and work with them to meet grant guidelines,
- Work with Director of Communications to develop marketing plan and strategies to highlight success stories and outcomes.
- Work with Director of Youth and Family services to manage the project budget, payment schedules, invoices, and reconciliation of expenditures.
- Serve as main point of contact with community, program participants, program partners, and funders.
- Provide outstanding customer service and ensure overall program excellence.
- Utilize Hacienda’s database to track program results, relationships with vendors, and partners; generate quarterly reports.
- Occasional evening and weekend hours may be required for meetings or events, and to meet deadlines.
- Perform other duties and functions as necessary or as assigned.
- Ensure all Site Coordinators (4 FTE, direct reports) have the tools and resources to complete project implementation according to established timelines and are able to respond to constituent’s needs.
- Hire, train and mentor new Program Coordinators ensuring standard protocols and consistency of approach.
- Organize and oversee the schedules and work of department staff.
- Conduct performance evaluations that are timely and constructive
- Handle discipline and termination of employees as needed and in accordance with company policy.
- Manage and engage teams of volunteers, including corporate, local and youth volunteers.
Ability to perform the essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
EDUCATION AND/OR EXPERIENCE
- A Bachelor’s degree, or an equivalent combination of education and experience is required
- Minimum three years of experience in Non-profit Program Management required
- Minimum two years of experience with Supervisory Responsibilities required
- Background in STEM education and/or emerging technologies is desirable
KNOWLEDGE, SKILLS & ABILITIES
- Demonstrated leadership and supervision experience
- Proven project management track record: can establish priorities, work independently, and proceed with objectives without close supervision
- Highly organized and skilled at managing multiple tasks and projects simultaneously
- Must be able to meet strict deadlines on a consistent basis
- Must be able to work independently, be a self-starter, and have a strong work ethic
- Ability to work as an effective team player
- Possess a high degree of emotional intelligence
- Possess a strong base knowledge and commitment to Diversity Equity and Inclusion best practices
- Must be able to drive personal or organization vehicle to visit work sites
- Some flexibility to work occasional evenings and/or weekends for events approximately once per month.
- Events management background is a plus
- Midsize to large scale event planning (25-300 people)
- Vendor research, management and negotiations
- Event flow optimization and mapping
- Must have excellent English verbal, written and interpersonal communication skills
- The ability to speak, write, and understand Spanish is highly desirable
Job requires computer skills including MS Word, Excel, PowerPoint, and Outlook. Must be adept at using various applications including database, spreadsheet, report writing, online research, project management, word processing, presentation creation/editing, communicate by e-mail and use scheduling software.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver’s License and access to car highly preferred
Position is sometimes sedentary, but also requires mobility to client and partner sites and office headquarters; dexterity necessary to operate a computer with substantial repetitive motion of wrists, hands, and/or fingers; the ability to lift up to 20 pounds occasionally; the visual acuity to read and prepare/analyze data and figures; ability to express/exchange ideas by means of the spoken word; perceive the nature of sounds at normal speaking levels with or without correction; majority of work performed indoors.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually quiet to moderate.
Note: This job description is intended as a guideline only and does not limit in any way the duties or responsibilities of any employee. Nothing herein shall be construed as a contract of employment, expressed or implied. All employment is terminable at will, with or without cause.
Hacienda CDC is an equal opportunity employer!